Our Commitment

It comes down to this: people deserve to feel safe on Twitter.

Over the past week, we’ve been listening to your feedback on how we can improve our service. You told us that we need to make our rules clearer, simplify our abuse reporting process, and promote the responsible use of Twitter.

Today, we want to give an update on what we’ve done and what we’re committing to do over the next few months.

Twitter Rules
We have updated the Twitter Rules to clarify that we do not tolerate abusive behaviour. We want people to feel safe on Twitter, and we want the Twitter Rules to send a clear message to anyone who thought that such behaviour was, or could ever be, acceptable.

In-Tweet report button
We introduced an in-Tweet report button in the latest version of the iOS Twitter app and on the mobile web. Rather than going to our Help Centre to file an abuse report, users can report abusive behaviour directly from a Tweet. Starting next month, this button will also be available in our Android app and on Twitter.com.

UK Safer Internet Centre
We will work with the UK Safer Internet Centre to expand our user resources on digital citizenship and staying safe online. We will also use the Twitter platform – including Promoted Tweets and a Promoted Trend – to bring more attention to the important resources the UK Safer Internet Centre has developed and the ongoing work they are doing.

We’ll keep working
We are committed to making Twitter a safe place for our users. We are adding additional staff to the teams that handle abuse reports and are exploring new ways of using technology to improve everyone’s experience on Twitter. We’re here, and we’re listening to you.