Taking action against abuse

Direct, targeted abuse and specific threats of violence are against our rules. You can let us know if you see abusive Tweets by using the new “Report Tweet” button or through our online forms. Our Trust and Safety team works 24 hours a day to respond to reports and we are increasing the size of this team to make our response time even faster.

We also have a clear process for working with the police and are in ongoing communication with relevant UK police forces to make sure they are aware of our policies.

Twitter is an open communications platform. Our priority is that users are able to express themselves, within acceptable limits and, of course, within the law. We cannot stop people from saying offensive, hurtful things on the Internet or on Twitter. But we take action when content is reported to us that breaks our rules or is illegal. We have features that allow people to block accounts from following them, unfollow accounts they don’t want to see and filter the replies they receive - to put people in control of what they see on Twitter. We continue to invest in technologies that will give people more ways to customise their Twitter experience.

The Internet allows people all over the world to share ideas and debate important issues. But it can also be misused. We will continue to work closely with organisations like the UK Safer Internet Centre (@UK_SIC) and others to promote digital citizenship and the responsible use of technology.