Canadian airports take flight on Twitter

By Cam Gordon
Monday, 28 November 2016

Twitter has become an invaluable tool to the millions of travellers who pass through Canadian airports each year.

As a real-time information platform, Twitter is a prime source of to-the-second updates on flight times, scheduling changes and safety details. Canadian airports have invested heavily in Twitter, making it a key connection point to visitors from Canada and abroad.

Here are some Twitter observations about the 20 busiest airports in Canada, identified based on data from Statistics Canada.

These are the 10 most followed airports in Canada:

  1. Vancouver International Airport (@yvrairport)
  2. Lester B. Pearson International Airport - Toronto (@TorontoPearson)
  3. Edmonton International Airport (@FlyEIA)
  4. Robert L. Stanfield International Airport - Halifax (@HfxStanfield)
  5. Macdonald-Cartier International Airport - Ottawa (@FlyYOW)
  6. St. John’s International Airport (@stjohnsairport)
  7. Calgary International Airport (@FlyYYC)
  8. James Armstrong Richardson International Airport - Winnipeg (@YWGairport)
  9. Billy Bishop Toronto City Airport (@BBishopAirport)
  10. Kelowna International Airport (@ylwkelowna)

These are the 10 most active airports in Canada, based on Tweet volume:

  1. Edmonton International Airport (@FlyEIA)
  2. Vancouver International Airport (@yvrairport)
  3. Lester B. Pearson International Airport - Toronto (@TorontoPearson)
  4. Macdonald-Cartier International Airport - Ottawa (@FlyYOW)
  5. James Armstrong Richardson International Airport - Winnipeg (@YWGairport)
  6. Calgary International Airport (@FlyYYC)
  7. Kelowna International Airport (@ylwkelowna)
  8. Robert L. Stanfield International Airport - Halifax (@HfxStanfield)
  9. Victoria International Airport (@Fly_YYJ)
  10. Billy Bishop Toronto City Airport (@BBishopAirport)

Of the 20 busiest airports in Canada, Kelowna International Airport (@ylwkelowna) was the first to join Twitter, having set-up its account in December 2008.

For Canadian airports, Twitter has also become a useful customer service tool. Airports in Montreal (@aeroportsMTL), Ottawa (@FlyYOW), Quebec City (@QuebecYQB) and Saskatoon (@fly_skyxe) have left their direct message (DM) button open to all visitors to Twitter, meaning anybody on the platform can message the airports in private. For travellers in Calgary (@FlyYYC), Fort McMurray (@FlyYMM), Halifax (@HfxStanfield) and Victoria (@Fly_YYJ), these airports share customer service hours directly in their Twitter bio so visitors know when the accounts will be most responsive.

Canadian airlines have also embraced Twitter as part of their customer service efforts. Air Canada (@AirCanada) has more than 391,000 followers and has Tweeted more than 250,000 times since joining Twitter in June 2009. The airline also leaves its DM button open and provides regular travel and service updates from across the globe.

Keep tabs on these and other Canadian airports and airlines on Twitter for the latest travel information.