The service lets customers sign up and tweet @O2 nine different hashtag commands to receive a range of account information, handset updates and special offers in the form of a Twitter direct message.
#TweetServe marks the next stage of our digital customer service transformation, which reflects the changing expectations of our customers.Feilim Mackle, sales and service director at Telefónica UK@feilimmackleo2
To get started, users simply follow @O2 on Twitter and tweet “@O2#TweetServe”. The customer will then be followed by @O2 and receive a Twitter direct message with a verification code to ensure security.
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