Here are 5 things you need to know about protecting your Twitter account and keeping it safe from being compromised or hacked.
- Twitter will only contact you in-app or via an email sent from an @twitter.com email address. We will never ask you to provide your password via email, Direct Message, or reply. We will never ask you to download something or sign in to a non-Twitter.com website. We will not contact you via other social channels e.g. WhatsApp. Never open an attachment or install any software from an email that claims to be from us; it's not!
- Turn on Login Verification and Password Reset Verifications Enabling login verification or 2 Factor Authentication (2FA) will ensure that a One Time Password (OTP) is sent to your mobile, providing an additional layer of security for your account. Only people who have access to both your password and your mobile phone (or a security key) will be able to log in to your account. More information can be found here. Password Reset Verification means that you will be prompted to enter either your email address and/or phone number to send a reset password link or confirmation code if you ever forget it.
If you’re concerned your account may have been compromised, you can find more information here about the steps you can take to help secure your account. To request a password reset or contact our Support team, find out more here. You can also contact @TwitterSupport via Direct Message. For more information on account security, visit the Twitter Help Centre.