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Using Twitter during #TaalEruption2020

By Monrawee Ampolpittayanant
Monday, 13 January 2020

With the eruption of the Philippines’ second-most-active volcano, the Taal, near Manila, Twitter is where you can go to find out #WhatsHappening real time. 

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Here are some tips for using Twitter during #TaalEruption2020:

1 - Tweet often. Tweets confirming your safety can put your family and friends at ease. Tweets from people at ground zero can provide a record of events when other communication channels are limited. Retweets of announcements by government authorities, relief organizations or credible media outlets help more people see important information. 

2 - Follow trusted sources like @phivolcs_dost and @NDRRMC_OpCen to get the latest news on #TaalEruption2020, as it happens. 

3 - Make the most of Twitter’s unique features to receive essential updates in real time. Subscribe to the Crisis & Disaster Relief and Philippines Media Lists on @TwitterPH, turn on notifications for trusted accounts such as government agencies, relief organizations, as well as official media publications so you receive an alert every time they Tweet. Follow topics, and see the latest Tweets first by setting your timeline to reverse chronological order by tapping the  ✨icon in the upper right-hand corner.

4 - Use the right hashtags like #TaalEruption2020, #TaalVolcano or #Walangpasok. Hashtags are the best way to find information and conversations online, and they are used by the media, government agencies, relief and volunteer organisations. To ensure that the hashtags remain useful, refrain from using these hashtags for unrelated topics. 

5 - Avoid sharing information that you are unable to verify. Only share information that you can verify is correct, or information that has been shared by credible sources such as trusted media, government agencies or NGO/relief organizations. Make sure you Retweet, not copy and paste, so that other people on Twitter can check the author and timestamp of the content.

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6 - Minimize the spread of rumours by correcting misinformation in real time and sharing links to credible, verified information. More information on media and information literacy best practices can be found here.

7 - If you see something that you think is in violation of the Twitter Rulesreport it. We can take action on individual Tweets, Direct Messages, or accounts and some of the violations you can report include abusive or harmful content, impersonation and spam. More information on reporting can be found here.

8 - Reach out if you need help, or can help with relief efforts by @Mentioning or tagging trusted media, government agencies, or relief and volunteer organisations who may be able to share your Tweet and amplify your voice with the right hashtags. A list of suggested organizations can be found in the Crisis & Disaster Relief on @TwitterPH. Once you’ve got the help you need, make sure you update your Tweet to save time and avoid duplication of effort.

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9 - Track the issue as it evolves with Twitter Moments, curated stories showcasing the most relevant Tweets of what’s happening on Twitter. You can create a chronological account of the situation and curate relevant Tweets, which can serve as a point of reference later on, or you can follow Moments created by others.

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10 - Use Twitter Lite to avoid challenges in data connectivity. Twitter Lite is available at mobile.twitter.com in 42 languages including Tagalog. It’s also available to download on Android. In areas where telecommunications have been disrupted, Twitter Lite is the ideal service  to communicate and learn about emergency updates. Twitter Lite is a faster, data-friendly, and more accessible way to keep abreast of breaking news, or post live Twitter updates of emergency situations on the ground. Once loaded, the information on Twitter Lite can be accessed offline as well.

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Twitter is where news breaks and where government agencies, relief organisations, media, volunteers, and citizens go to communicate and collaborate. Twitter is here to help every person in the Philippines see what’s happening in real time and engage the right people, organisations, and agencies when they need it. 

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@monraweea

Monrawee Ampolpittayanant

‎@monraweea‎

Public Policy Manager, Southeast Asia

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