Crystal: support superhero!

By Jack Dorsey
Wednesday, 18 July 2007

I was proud and happy to wake up to the following email:

Good Day Jack,

I just wanted to take this opportunity to thank one of your employees, who has been helping me with a serial problem over the last few weeks. Her name is Crystal and she has given exemplary service in my opinion.

We had someone who had set up a couple of sites using twitter and was using them to spread false information. At first this was almost funny, but later became more serious. As soon as I pointed out that this person had overstepped the line, the sites were frozen in accordance with your terms and conditions.

I am pleased to find somewhere on the Internet that I could recommend to anyone knowing that abuse will not be tolerated, and where the staff are so efficient and helpful.

Best Regards,

David Parr
St. Helens, UK

Crystal continues to amaze us (and Twitter users) every day! Have a question, issue, or some feedback? Contact us!