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Ian Cairns

‎@cairns‎

Product Manager

Latest posts

Product Businesses can now share and request locations in Direct Messages

By Ian Cairns on

Personalize customer experiences in Direct Messages

By Ian Cairns on

Product Personalize customer experiences in Direct Messages

By Ian Cairns on

Speed up customer service with quick replies & welcome messages in Direct Messages

By Ian Cairns on

Product Speed up customer service with quick replies & welcome messages

By Ian Cairns on

Making customer service even better on Twitter

By Ian Cairns on

How Unilever became a pioneer in social analytics

By Ian Cairns on

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