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Twitter provides a unique opportunity to better understand your customers and their needs.
The value of social intelligence to a large organization and its place within modern market research.
How Twitter data insights can complement and improve surveys
By focusing on social media listening, you can better understand your customers and ultimately build loyalty while identifying new opportunities to serve them.
As we wrap up 2020, what are the main trends driving the awareness and adoption of social intelligence today?
Analyzing the public conversations on Twitter helped the UK’s Department for Work and Pensions better understand the voice of their customer, accelerating product improvements and inspiring new ideas
The unprompted, in the moment nature of Twitter can provide a more accurate view of consumers’ true beliefs than traditional qualitative research methodologies such as surveys or focus groups.
Most organizations using social media data fall into one of three stages of maturity. Find out your organization’s social intelligence maturity.
Welcome to the relationship economy - where customer experiences and brand loyalty (business EQ) reign supreme.
In today’s constantly accelerating hyper-competitive environment it’s never been more crucial to be the first mover. Those who can best predict the future will win. But where to start?
