Latest posts
By Joe Rice on
As we wrap up 2020, what are the main trends driving the awareness and adoption of social intelligence today?
By Joe Rice on
Analyzing the public conversations on Twitter helped the UK’s Department for Work and Pensions better understand the voice of their customer, accelerating product improvements and inspiring new ideas
By Joe Rice on
The unprompted, in the moment nature of Twitter can provide a more accurate view of consumers’ true beliefs than traditional qualitative research methodologies such as surveys or focus groups.
By Joe Rice on
Most organizations using social media data fall into one of three stages of maturity. Find out your organization’s social intelligence maturity.
By Joe Rice on
Welcome to the relationship economy - where customer experiences and brand loyalty (business EQ) reign supreme.
By Joe Rice on
In today’s constantly accelerating hyper-competitive environment it’s never been more crucial to be the first mover. Those who can best predict the future will win. But where to start?
By Joe Rice on
A year in review post summarizing key social intelligence themes that emerged in 2019.
By Joe Rice on
When reinventing the status quo and innovating, it’s crucial to listen to your customer. Learn how social media listening can drive your company’s next innovation.
By Joe Rice on
Traditional customer research methods are failing to capture the emotions surrounding consumer behaviour. With Twitter data, you can capture customer reactions in the moment.
By Joe Rice on
Social customer service: the three stages of maturity
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