We are committed to improving the health of the public conversation on Twitter and protecting the integrity of elections is an essential part of that mission.
Ahead of upcoming elections, today we are sharing updates across three critical areas of our election integrity efforts: (1) Updates to the Twitter Rules (2) Detection and Enforcement; and (3) Product Improvements.
Updates to the Twitter Rules
We have updated the Twitter Rules to provide clearer guidance around several key issues:
- Fake accounts: We have heard feedback that people think our rules about spam and fake accounts only cover common spam tactics like selling fake goods. As platform manipulation tactics continue to evolve, we are updating and expanding our rules to better reflect how we identify fake accounts, and what types of inauthentic activity violate our guidelines. We now may remove fake accounts engaged in a variety of emergent, malicious behaviors. Some of the factors that we will take into account when determining whether an account is fake include:
-Use of stock or stolen avatar photos
-Use of stolen or copied profile bios
-Use of intentionally misleading profile information, including profile location
- Attributed activity: As per the Twitter Rules, if we are able to reliably attribute an account on Twitter to an entity known to violate the Twitter Rules, we will take action on additional accounts associated with that entity. We are expanding our enforcement approach to include accounts that deliberately mimic or are intended to replace accounts we have previously suspended for violating our rules.
- Distribution of hacked materials: Our rules prohibit the distribution of hacked material that contains private information or trade secrets, or could put people in harm’s way. We are also expanding the criteria for when we will take action on accounts which claim responsibility for a hack, which includes threats and public incentives to hack specific people and accounts. Commentary about a hack or hacked materials, such as news articles discussing a hack, are generally not considered a violation of this policy.
Detection and enforcement
We have seen positive results from our investments in conversational health and information integrity:
- We continue to enforce our rules against intentionally misleading election-related content. In August, we removed approximately 50 accounts misrepresenting themselves as members of various state Republican parties. We have also taken action on Tweets sharing media regarding elections and political issues with misleading or incorrect party affiliation information. We continue to partner closely with the RNC, DNC, and state election institutions to improve how we handle these issues.
- In August, we removed 770 accounts engaging in coordinated behavior which appeared to originate in Iran. Our investigation into this activity continues, and we will share further updates on our findings with law enforcement, our industry peers, and the public.
Finally, we continue to make improvements to the Twitter product to help people stay informed and to see the best content first:
- We heard feedback that people want an easy way to see the most recent Tweets in their home timeline. We recently updated the timeline personalization setting to allow people to select a strictly reverse-chronological experience, without recommended content and recaps. This ensures you have more control of how you experience what’s happening on our service.