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Our apologies for today’s outage.

By Twitter Inc.
Thursday, 26 July 2012

We are sorry. Many of you came to Twitter earlier today expecting, well, Twitter. Instead, between around 8:20am and 9:00am PT, users around the world got zilch from us. By about 10:25am PT, people who came to Twitter finally got what they expected: Twitter.

The cause of today’s outage came from within our data centers. Data centers are designed to be redundant: when one system fails (as everything does at one time or another), a parallel system takes over. What was noteworthy about today’s outage was the coincidental failure of two parallel systems at nearly the same time.

I wish I could say that today’s outage could be explained by the Olympics or even a cascading bug. Instead, it was due to this infrastructural double-whammy. We are investing aggressively in our systems to avoid this situation in the future.

On behalf of our infrastructure team, we apologize deeply for the interruption you had today. Now — back to making the service even better and more stable than ever.

- Mazen Rawashdeh, VP, Engineering (@mazenra)