Posts from all blogs: brands

Speed up customer service with quick replies & welcome messages in Direct Messages

New features in Direct Messages help people get resolutions to customer service requests faster and easier, whether from human support teams or through automated experiences.

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Study: Twitter customer care increases willingness to pay across industries

A new study shows customers willing to pay up to 20% more across industries after positive customer service interactions on Twitter. We reveal the research and share tips for maximizing your customer service interactions on Twitter.

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Announcing new customer support features for businesses

We’re launching new customer support features that help users identify which businesses are active and available on Twitter. Support indicators and a message button allow businesses to make it clear what accounts provide support and when customers can get help.

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Best practices: Using Sign in with Twitter to link customer accounts

Knowing your customers on Twitter is a key step to creating rich service experiences and building deeper relationships. Our Sign in with Twitter tool provides a useful way to build those connections.

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Tips for engaging live: how automakers used Periscope at #NYIAS

How two major auto brands used Periscope to connect with fans and debut their newest models at the 2016 New York International Auto Show.

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@NAB the first brand partner to roll out Promoted Moments in Australia

After launching Moments in Australia earlier this month, we’re now rolling out Promoted Moments with selected brand partners.

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Australia’s first brand to use a Twitter emoji waves rainbow flag for LGBTI diversity and inclusion

In a first for an Australian brand and bank worldwide, @ANZ_AU has launched a new Twitter emoji. When users Tweet using #GAYNZ a rainbow flag will automatically be added to the Tweet in celebration of LGBTI pride.

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Making customer service even better on Twitter

Today we’re introducing two new customer service products: an easy way to help customers transition from a public Tweet to a private Direct Message, and a Customer Feedback tool that makes it simple to survey your customers after service interactions.

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Making customer service even better on Twitter

Today we’re introducing two new customer service products: an easy way to help customers transition from a public Tweet to a private Direct Message, and a Customer Feedback tool that makes it simple to survey your customers after service interactions.

Read more...

Making customer service even better on Twitter

Today we’re introducing two new customer service products: an easy way to help customers transition from a public Tweet to a private Direct Message, and a Customer Feedback tool that makes it simple to survey your customers after service interactions.

Read more...

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