A new study shows customers willing to pay up to 20% more across industries after positive customer service interactions on Twitter. We reveal the research and share tips for maximizing your customer service interactions on Twitter.
We’re launching new customer support features that help users identify which businesses are active and available on Twitter. Support indicators and a message button allow businesses to make it clear what accounts provide support and when customers can get help.
In a first for an Australian brand and bank worldwide, @ANZ_AU has launched a new Twitter emoji. When users Tweet using #GAYNZ a rainbow flag will automatically be added to the Tweet in celebration of LGBTI pride.
Today we’re introducing two new customer service products: an easy way to help customers transition from a public Tweet to a private Direct Message, and a Customer Feedback tool that makes it simple to survey your customers after service interactions.