The Twitter Developer Blog

Your source for new features, best practices and real-world use of the Twitter Platform.

Posts from Developer: brands

New APIs to power the future of customer engagement in Direct Messages

Today we are opening up access to several new Direct Message APIs so that developers can build better personalized customer experiences at scale. These APIs are designed to help businesses use the entire Twitter platform, from public Tweets to private Direct Messages, to deliver faster, richer, and more engaging human- and bot-powered customer service, marketing, and engagement experiences.

These APIs enable innovative interactions in Direct Messages, like what @United has created for exploring travel.

Read more...